---
title: How to Delete an Invoice
description: How to delete an invoice on TUIO.
---

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October 31, 2025

# How to Delete an Invoice

<https://www.loom.com/share/fc0ce1571f544168bf032e099ca17186>[![](https://cdn.loom.com/sessions/thumbnails/fc0ce1571f544168bf032e099ca17186-d13d59b2844976e1-full-play.gif)](https://www.loom.com/share/fc0ce1571f544168bf032e099ca17186)

**This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.**

 

---

 

### Further Reading

Want to delete a duplicate or remove an invoice which should have not been issued in the first place? Read on and we'll show you how.

**Prerequisites to Delete an Invoice:** Invoice is Pending Payment or Payment Failed status. A condition to delete an invoice is that it is pending payment with no transaction in progress, or failed.

If your invoice is 'Paid' status, you will need to [refund the invoice](https://3490020.hs-sites.com/tuio-admin-support/b.-how-to-refund-an-invoice-either-fully-or-partially?hsLang=en) before you can delete it. If the invoice has been Refunded you will need to click Make Payable to reactivate the invoice.

*If you have a direct debit transaction in progress (i.e. funds are en route from the parent bank account to your organization's bank account), you will need to wait until it is completed before you can refund the invoice, and then delete it.*

### **Deleting the Invoice**

Assuming you meet the above requirements, you can simply locate the invoice you want to delete on the **Invoices** tab and click the 3 vertical dots on the right hand side of the row, then choose **Delete**.

[![](https://support.tuiopay.com/hubfs/Knowledge%20Base%20Import/file-o31sawL9Q1.png)](https://s3.amazonaws.com/helpscout.net/docs/assets/596cdf4c042863033a1b2955/images/60e5e20261c60c534bd6d2be/file-o31sawL9Q1.png)

This can also be done in bulk if the right conditions are met.

[![](https://support.tuiopay.com/hubfs/Knowledge%20Base%20Import/file-lXtMhKtkbG.png)](https://s3.amazonaws.com/helpscout.net/docs/assets/596cdf4c042863033a1b2955/images/60e5e26a8556b07a2884d557/file-lXtMhKtkbG.png)

### **Finding A Deleted Invoice**

You can find all deleted invoices by ticking the **Show Deleted** box in the search filters of the 'Invoices' tab.

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