--- title: How to Delete or Void an Invoice description: How to delete an invoice on TUIO. --- [Skip to content](https://support.tuiopay.com/c.-how-to-delete-an-invoice#main-content) English Show submenu for translations [![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](mailto:support@tuiopay.com) [Contact support](mailto:support@tuiopay.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en) 2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en) 3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) November 9, 2026 # How to Delete or Void an Invoice Delete an eligible invoice created in error, or void an eligible unpaid invoice your organization will no longer collect. Check its status and transaction history before choosing either action. ### Choose between Delete and Void TUIO offers the action appropriate to the invoice's history, never both. You need **Invoice & Transaction write** access, or **Donation write** access for a donation. - **Delete:** available for eligible invoices with no payments, subject to the invoice's history and other restrictions. - **Void:** offered for eligible returned or charged-back invoices and for certain unpaid invoices with a previous return, chargeback or failed charge that carried a fee. Voiding is refused if payments remaining on the invoice, excluding applied credit, exceed $0. If a payment or refund is in progress, or the expected action is unavailable, review the transaction history with your billing administrator or TUIO support. Do not issue a refund simply to hide an invoice. ### Void an eligible invoice 1. Open **Invoices** and find the correct invoice, or open its details. For a donation, use the **Donations** list. 2. Review the payer, amount, status and transaction history. 3. Choose **Void** from the invoice details or the row's options menu. 4. Read the confirmation, including any credit that will be returned to the parent's available credit balance. 5. Confirm only if the organization will no longer collect the invoice. **Voiding is permanent.** A voided invoice cannot be made payable again or deleted. Void is available one invoice at a time, not as a bulk action. ### What happens after voiding - The invoice remains visible to **school staff** in invoice history and on the parent's profile. Parents no longer see it in their account. - It no longer counts as money owed and is excluded from aging receivables, balance statements and overdue reminders. - Applied and scheduled credit is returned to the parent's available credit balance. - The invoice PDF shows **Voided** and a **$0.00** balance. Voiding changes the invoice in TUIO. Review any related records already exported or posted in your accounting software with your bookkeeper; do not assume those records are automatically reversed. ### Delete an eligible invoice 1. Open **Invoices** and check the invoice's student, amount, status and transaction history. 2. Open its three-dot menu and select **Delete**. 3. Review the confirmation before completing the action. You can also select eligible invoices and use **Actions \> Delete**. Review the selection before confirming. ### Find deleted or voided invoices In the school invoice list, open **More filters \> Status** and choose **Deleted** or **Voided**. 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