---
title: How to Change Parent Details
description: How to update parent profile information.
---

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1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en)
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3. [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management)

October 21, 2026

# How to Change Parent Details

<https://www.loom.com/share/5cda7827acc94bcea54545a13287c81b>

<https://www.loom.com/share/5cda7827acc94bcea54545a13287c81b>

<https://www.loom.com/share/5cda7827acc94bcea54545a13287c81b>[![](https://cdn.loom.com/sessions/thumbnails/5cda7827acc94bcea54545a13287c81b-c48d646b9d2a4d68-full-play.gif)](https://www.loom.com/share/5cda7827acc94bcea54545a13287c81b)

**The video may show an earlier layout. Follow the written guidance below for account details and a different parent taking over an enrollment.**

---

### Update contact details

Open **Parents** and click the parent’s name to view their profile and the fields your school can edit. You can use the profile to maintain contact information and school custom fields.

If the parent can access their account and wants to change their own name, email, phone number or password, direct them to the profile menu in the top-right corner, then Account settings. If their email cannot be changed or they cannot access the account, contact [support@tuiopay.com](mailto:support@tuiopay.com).

### A different parent will manage the enrollment

When a different parent account needs to take over, manually create a new enrollment under the correct parent and then archive the old enrollment. Review the payment plan and invoices as part of the change. See [How to Change the Enrollment Parent](https://support.tuiopay.com/f.-how-to-change-the-enrollment-parent?hsLang=en) for the full procedure.

If both parent accounts are inactive, your school can update the parent email and notify the new parent about the enrollment.

For parent self-service instructions, see [How do I Change My Account Details](https://parentsupport.tuiopay.com/how-do-i-change-my-account-details?hsLang=en).

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