Use a program-level override when a program should handle parent service fees differently from your organization default. The available options depend on the program's fee model and your permissions.
Change the program option
- Open Programs and select the program.
- Open its Settings tab.
- Under Enrollment parent fee options, choose Organization default, Pass fees on, or Do not pass on fees. The organization-default option shows the current default in parentheses.
- Click Save.
The setting applies to enrollment invoices calculated from now on, as stated below the options. Do not assume that saving this setting rewrites an existing invoice. Review the invoice amount and fee breakdown before advising a family what they will pay.
The enrollment parent fee options are not displayed for programs using the Discount fee model. If an option is disabled, check the permission explanation shown in TUIO or ask your organization administrator for help.
Organization default and fee amounts
Review your organization's transaction-fee settings and agreed fee configuration when deciding which option to use. The program override selects whether to use that default or pass fees on for this program; it does not establish a universal fee rate. Parent service fees, your organization's transaction fees, and any NSF or recovery fees are separate items. Changing this option does not waive the fees your organization has agreed to pay.
Contact support@tuiopay.com if you need to confirm the applicable fee configuration or change how costs are shared. For a parent-facing explanation, see Why is there a service fee on a payment?
Current program Settings example
The screenshot shows the three enrollment parent fee options.
Video walkthrough
This video shows an earlier checkbox layout. Use the current three-option control described above.
NSF fees for failed bank payments
When a bank payment fails because of non-sufficient funds (NSF), TUIO is billed first and generally bills the school. Whether your school charges the parent is a separate decision based on your school’s policies and discretion. Confirm the applicable fee with TUIO support and explain your school’s policy to the family. The program’s parent service-fee option does not determine your school’s NSF-fee policy.