--- title: How to Send Reminders for Unpaid Invoices to Parents description: How to send past due reminders for overdue invoices. --- [Skip to content](https://support.tuiopay.com/d.-how-to-remind-parents-of-unpaid-invoice#main-content) English Show submenu for translations [![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](mailto:support@tuiopay.com) [Contact support](mailto:support@tuiopay.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en) 2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en) 3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) October 10, 2026 # How to Send Reminders for Unpaid Invoices to Parents [![](https://cdn.loom.com/sessions/thumbnails/e7ccf13280954d8e908ceea7683e1ac3-cb3e310a333cd095-full-play.gif)](https://www.loom.com/share/e7ccf13280954d8e908ceea7683e1ac3) **The written steps below include the current reminder results and audit details.**   --- ### Automatic Reminders for Unpaid Invoices **Automatic overdue reminder** TUIO sends an automatic overdue reminder for eligible unpaid invoices after the due date. A payment already in progress does not need another payment attempt. After the automatic overdue reminder, further follow-up is manual. Use the **Remind parents** feature. --- ### How to Manually Send an Email Reminder 1. Go to the **Invoices** tab. 2. Find the unpaid invoice you'd like to follow up on. 3. Click the **three-dot menu** on the right-hand side of the invoice row. 4. Select **Remind parents**. Review the eligible invoice count and confirm the send in the dialog. The Results step shows how many reminders were sent and how many could not be sent. > **Important:** The parent’s account must be in **Active** status to receive email notifications. > If the account is not active, you’ll need to [**resend the invitation**](https://support.tuiopay.com/b.-how-to-resend-the-activation-email-to-a-parent?hsLang=en) instead. --- ### Sending Bulk Reminders You can also send reminders for multiple unpaid invoices at once: 1. Select the invoices you want to follow up on by checking the boxes. 2. Click the **Actions** button at the bottom of the page. 3. Choose **Remind parents** and review the eligible invoice count before confirming the send. --- > **Note:** You can only send reminders for invoices that are unpaid **and** where the parent has already been notified of the enrollment. ### Check reminder results and history After a manual send, review the **Results** step. One invoice failing does not stop the other eligible reminders. The invoice audit records the recipient addresses for automatic and manual overdue reminders, including an additional notification email where one is used. Check that history before sending another reminder. ### Find the reminder recipient in Audits Open the invoice and select **Audits**. Look for **Sent overdue reminder to** and the recipient address. The example below also shows **Overdue Reminder Sent: Yes**. This records the send event; it does not confirm that the recipient read the email. ![Invoice Audits showing the overdue reminder recipient and Overdue Reminder Sent set to Yes.](https://support.tuiopay.com/hs-fs/hubfs/reminder-audit-recipient.jpg?width=670&name=reminder-audit-recipient.jpg) - [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content) - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure) - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans) - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments) - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising) - [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content) - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management) - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms) - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management) - [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content) - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management) - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications) - [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en) - [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en) - [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content) - [🚀 Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap) - [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases) - [Integrations](https://support.tuiopay.com/integrations?hsLang=en) Copyright © 2026, TUIO