At TUIO, we handle the resolution of failed payments directly with parents, but you can still set up a report to notify you of any such failed payments. Keep in mind that by the time you receive or review the report, the issue may have already been resolved. For the most current information, check directly on our TUIO account or verify through the payment processor backend to ensure there isn't a more recent, successful transaction.
Here is a guide to help you set up these reports.
Get Set Up for Automated Failed Payments Reports
If applicable, log in to the payment processor backend account, and click Reports > Scheduled Reports > Add.
On the next page, pick Daily Direct Debit Returns for a report on failed bank account transactions, or Daily Failed Credit Card Transactions for a report on failed credit card transactions.
Name your report, select a frequency and period, check Include Headers and finally click Add to add the email address(es) you would like the report to go to.
Hit Save when you're done and you're all set to receive the automated report.