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How to Enable and Send SMS Text Messages in Conversations

 

This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.

 


 

Further Reading

Enabling SMS on your Organization Settings

To turn on SMS messaging, go to the Organization Settings tab by clicking the three dots next to your Organization name.

Within the Settings profile, you’ll see an Enable button—click this to activate Text Messaging.

Once enabled, the profile will show:

  • The number of text messages sent during the current monthly billing period

  • The applicable billable rates

You’ll also find a View details button, where you can review additional information about messaging and billing.

text messaging

If you ever need to turn off SMS messaging, simply click the Disable button.

 

Sending SMS using Conversations

Once you have set up a Conversation using your Communications tab (Inbox), you can send SMS Text messages by clicking the checkbox "Also send via text message". This will send an email and an SMS Text message to all parents with a phone number on file.

Screenshot 2025-12-10 165939

For a quick video walk-through to send SMS texts, see below.

 

If you need help setting up a Conversation, see this article:

Communications: Getting Started

 


Need Help?

If you need assistance with enabling or sending SMS text messages, contact
📧 support@tuiopay.com

Our team will walk you through the setup or review your configuration.