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How to Enable and Send SMS Text Messages in Conversations

Already enabled SMS? Jump to how to send a text message.

Video walkthrough

Further Reading

Enabling SMS on your Organization Settings

To turn on SMS messaging, go to the Organization Settings tab by clicking the three dots next to your Organization name.

Within the Settings profile, you’ll see an Enable button, click this to activate Text Messaging.

Once enabled, the profile will show:

  • The number of text messages sent during the current monthly billing period
  • The applicable billable rates

You’ll also find a View history button, where you can review additional information about messaging and billing.

If you ever need to turn off SMS messaging, simply click the Disable button.

How to send a text message

Once SMS is enabled for your organization, you can send a text message from a conversation.

  1. Open Communications from the side menu and select the conversation. To create one, select Start and follow Communications: Getting Started.
  2. Review the conversation's participants and parent visibility settings. Choose the intended audience before sending.
  3. Type your message in the Type a message box.
  4. Select Also send via text message below the message box.
  5. Check the displayed SMS recipient count and any text-count estimate before sending. If it shows 0 recipients, review the participants and their mobile contact information before proceeding.
  6. When the message and audience are correct, select the send arrow next to the message box.

SMS message composer with one recipient and an estimate of one text per recipient

Review the recipient count and estimated number of texts before selecting the send arrow.

This sends the conversation message with SMS delivery to eligible participants in that conversation. It does not automatically text every parent in your organization.

For a quick video walk-through to send SMS texts, see below.

If you need help setting up a Conversation, see this article:

Communications: Getting Started

Audience and attachments

When setting up a conversation, Add participants supports individual accounts, parents by program, or all organization parents. Choose the intended audience and review the conversation's parent visibility settings before sending. See Communications: Getting Started for the current audience and privacy controls.

The SMS option is unavailable while files are attached, and attaching files is disabled while SMS is selected. If you need an attachment, send it through the conversation without the SMS option.

Need Help?

If you need assistance with enabling or sending SMS text messages, contact
📧 support@tuiopay.com

Our team will walk you through the setup or review your configuration.