---
title: How to Reprocess a Failed Payment
description: How to rerun a failed payment from the admin portal.
---

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October 31, 2025

# How to Reprocess a Failed Payment

<https://www.loom.com/share/aa9fa43cde484c758a92be248c2cc281>

<https://www.loom.com/share/aa9fa43cde484c758a92be248c2cc281>[![](https://cdn.loom.com/sessions/thumbnails/aa9fa43cde484c758a92be248c2cc281-5ab8558c4c1dba67-full-play.gif)](https://www.loom.com/share/aa9fa43cde484c758a92be248c2cc281)

**This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.**

---

### Further Reading

Occasionally, a payment may fail for various reasons depending on the payment method used.

### Common Reasons for Payment Failure

**Credit Card Payments:**

- Insufficient credit limit
- Transaction blocked by the card-issuing bank (especially for first-time TUIO payments)

**Bank Account Payments:**

- Incorrect banking information
- NSF (non-sufficient funds)
- Bank blocked the transaction
- Payment returned after initial processing (status will show as **Returned**)

 

### **Reprocess the Payment**

#### For Credit Card Payments:

You can retry immediately—there is no risk of NSF fees.

#### For Bank Account Payments:

First, review the transaction details to understand the reason for failure. If the issue is **NSF**, contact the parent before retrying, as repeating the charge without sufficient funds will result in another failure.

---

#### How to Retry the Payment for a Single Invoice

1. Click the 3 dots to the right of the invoice and then click **Pay invoice**. Or access the invoice and then on the invoice details page, click **Pay invoice**.
2. If a payment method is linked to the associated enrollment, you’ll see the option to **Process linked payment method**.
3. Click **Pay** to retry the payment.

> **Note:** This option will only appear if the parent has a saved payment method for that invoice.

---

#### How to Retry the Payment for Multiple Invoices

1. On the **Invoices** tab click the checkboxes for the selection of invoices, then click **Pay invoice**from the Actions button.
2. If a payment method was previously selected, you’ll see the option to **Process linked payment method(s)**.
3. Click **Pay** to retry the payments.

#### What Happens Next

- If successful:
  
    - **Credit card payments** will immediately update to **Paid**.
    - **Bank account payments** will update to **Processing**, and then to **Paid** once settled.
- The updated **Status** will be visible above the **Payment Method** section.

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