---
title: How to Find and Manage Donors
description: Find and export donors in TUIO, understand guest donor records, and end future monthly donations when a donor requests it.
---

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November 9, 2026

# How to Find and Manage Donors

Use **Donations \> Donors** to find donor-only contacts, review their donation history and export donor records. These contacts are separate from the **Parents** list.

### Find a donor

1. Open **Donations**, then the **Donors** tab.
2. Use search and the **Account** filter to narrow the list.
3. Open a donor's profile where your permissions allow it, or use **View related \> Donations** to see their donations.

The Account filter offers **Guest**, **TUIO account** and **No account**. Donation lists also show the donor's email to help you identify the correct record.

For someone who is also a parent at your school, open their parent profile and select its **Donations** tab.

### Understand guest donor records

Guest donors can pay by card without creating a TUIO account. Each new guest donation creates a separate donor record, so the same email may appear more than once. Records are not automatically merged later. Review the donation history before treating similar entries as duplicates.

A guest donor record cannot be assigned as a student's parent. Use the normal parent enrollment process for student billing.

### Export donors

Apply the filters you need in **Donations \> Donors**, review the list, then choose **Export** to download the listed donors.

### Monthly guest donations

A monthly donation submitted online remains **Pending** until its first payment succeeds, then changes to **Ongoing**. A monthly donation entered by staff through **Record donation** starts Ongoing.

Guests contact your organization to stop their monthly donations. Open **Donations \> Recurring donations**, find the correct donation, and open its three-dot menu. Select **End recurring donation**, then select **Ok** in the confirmation. Check the recurring donation's status afterward. Ending future recurrence is separate from refunding a payment already made.

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