---
title: How to Manage Waitlists with Automatic Notifications
description: How to set up the Waitlist Confirmation features in TUIO - helping you keep your waitlist accurate and up to date by automatically checking in with parents.
---

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September 26, 2025

# How to Manage Waitlists with Automatic Notifications

<https://www.loom.com/share/3a737a633c3d4cd4a7689533bbece581><https://www.loom.com/share/3a737a633c3d4cd4a7689533bbece581><https://www.loom.com/share/3a737a633c3d4cd4a7689533bbece581>[![](https://cdn.loom.com/sessions/thumbnails/3a737a633c3d4cd4a7689533bbece581-e5184b278491fe54-full-play.gif)](https://www.loom.com/share/3a737a633c3d4cd4a7689533bbece581)

 

 **This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.**

 

---

 

### Further Reading

 

The **Waitlist Confirmation** feature in TUIO helps you keep your waitlist accurate and up to date by automatically checking in with parents.

#### How It Works

- TUIO automatically sends reminder emails to parents on the waitlist at the frequency you define.
- Each email includes a link for parents to confirm they’d like to remain on the waitlist.
- If a parent does not confirm within the grace period you set, their registration will automatically lapse and move to **Rejected** status.
- You’ll receive reports of lapsed registrations, so you always stay informed.
  
    - These reports will be sent to administrators who are configured to receive notifications about **registration status changes** for the relevant Program.

This feature reduces manual follow-up and ensures your waitlist stays current with minimal effort.

#### Setting Up Waitlist Confirmation

1. Go to the **Organization Settings** tab.
2. Click **Edit** next to **Notification settings**.
3. Configure the following fields:

### Waitlist Confirmation Frequency

- Defines how often parents receive the confirmation email.
- Default: **0** (disabled).
- Enter a value greater than 0 to activate the feature.
- Example: Enter **90** to have parents reconfirm every 90 days (every 3 months).

### Waitlist Confirmation Grace Period

- Defines how long parents have to confirm after receiving the email.
- Default: **7 days**.
- If parents don’t confirm within this period, their registration automatically lapses to **Rejected**.

<https://www.loom.com/share/3a737a633c3d4cd4a7689533bbece581>

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