---
title: How to Process a Parent's Payment Method
description: How to process payment as an admin, upon request from the customer.
---

[Skip to content](https://support.tuiopay.com/how-to-process-a-parents-payment-method#main-content)

English

Show submenu for translations

[![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact support](mailto:support@tuiopay.com)

[Contact support](mailto:support@tuiopay.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en)
2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en)
3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)

October 21, 2026

# How to Process a Parent's Payment Method

<https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501>

<https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501>[![](https://cdn.loom.com/sessions/thumbnails/b4cc2d4607994353abbd3ae2a6e2e501-e6065850b4947641-full-play.gif)](https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501)

Video walkthrough

---

### Further Reading

Whether a parent has overdue invoices or wants to pay early, you can easily process their payment method in just a few steps.

### Step 1: Locate the Invoice

1. Go to the **Invoices** tab.
2. Search for the student’s name to display their list of invoices.
3. Once you find the invoice to be paid, you have several options to mark it as paid: 
     - Click the three dot menu to the right of the invoice and select **Pay invoice**.
     - Click on the invoice name (in green), then choose **Pay invoice**.
     - To process **multiple invoices** at once, check the boxes beside each invoice and select **Pay invoice** from the **Actions** button.

### Step 2: Process the Payment

1. After clicking **Pay invoice**, select the parent’s payment method.
2. Choose Process linked payment method, review the invoice and payment method, then click Pay to submit the payment. Check the resulting status before attempting another payment.

> **Note:**  
> If no payment method is available to select, you may need to first [link a payment method on the associated enrollment](https://support.tuiopay.com/how-to-add-and-link-payment-methods-for-your-parents?hsLang=en).

### Payment Method Details

- **Credit Card**: Check the transaction result in TUIO. A submitted card payment can succeed or fail, so do not assume it is paid until the status confirms it.
- **Bank Account**: The payment will show as **“Payment in progress”** and typically be recorded as paid in TUIO within a few business days.

- [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content)

    - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure)
    - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans)
    - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments)
    - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)
    - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising)
- [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content)

    - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management)
    - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms)
    - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management)
- [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content)

    - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management)
    - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications)
- [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en)
- [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en)
- [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content)

    - [🚀 Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap)
    - [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases)
- [Integrations](https://support.tuiopay.com/integrations?hsLang=en)

Copyright © 2026, TUIO