---
title: How to Process a Parent's Payment Method
description: How to process payment as an admin, upon request from the customer.
---

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1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en)
2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en)
3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)

October 31, 2025

# How to Process a Parent's Payment Method

<https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501>

<https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501>[![](https://cdn.loom.com/sessions/thumbnails/b4cc2d4607994353abbd3ae2a6e2e501-e6065850b4947641-full-play.gif)](https://www.loom.com/share/b4cc2d4607994353abbd3ae2a6e2e501)

**This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.**

 

---

### Further Reading

Whether a parent has overdue invoices or wants to pay early, you can easily process their payment method in just a few steps.

### Step 1: Locate the Invoice

1. Go to the **Invoices** tab.
2. Search for the student’s name to display their list of invoices.
3. Once you find the invoice to be paid, you have several options to mark it as paid:
   
     - Click the three dot menu to the right of the invoice and select **Pay invoice**.
     - Click on the invoice name (in green), then choose **Pay invoice**.
     - To process **multiple invoices** at once, check the boxes beside each invoice and select **Pay invoice** from the **Actions** button.

### Step 2: Process the Payment

1. After clicking **Pay invoice**, select the parent’s payment method.
2. Click **Pay** to complete the transaction.

> **Note:**  
> If no payment method is available to select, you may need to first [link a payment method on the associated enrollment](https://support.tuiopay.com/how-to-add-and-link-payment-methods-for-your-parents?hsLang=en).

![](https://support.tuiopay.com/hs-fs/hubfs/image-png.png?width=532&height=402&name=image-png.png)

### Payment Method Details

- **Credit Card**: The transaction is processed instantly.
- **Bank Account**: The payment will show as **“Payment in progress”** and typically be recorded as paid in TUIO within a few business days.

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