--- title: How to Process a Transaction for a Partial Payment description: How to process a customer's payment method for a partial invoice amount. --- [Skip to content](https://support.tuiopay.com/how-to-process-a-partial-payment#main-content) English Show submenu for translations [![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](mailto:support@tuiopay.com) [Contact support](mailto:support@tuiopay.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en) 2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en) 3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) November 10, 2026 # How to Process a Transaction for a Partial Payment Use this procedure only for an editable, unpaid invoice with no payment in progress. Agree the split and remaining due date with the family first. The two invoice amounts must add up to the original balance; editing and duplicating invoices can change upcoming charges. Video walkthrough --- ### Further Reading In some cases, you may need to process a **partial payment** rather than charging the full invoice amount. Follow the steps below to correctly process and track partial payments: --- #### Step 1 – Access the Student’s Enrollment Invoices 1. Go to the student’s **Enrollment**. 2. Open the **Invoices** section to view all invoices tied to that enrollment. --- #### Step 2 – Edit the Invoice for the Partial Payment 1. Find the invoice you want to process a partial payment for. 2. Click the **3 dots** (options menu) to the right of the invoice. 3. Select **Edit**. 4. Update the invoice Price to reflect the **partial payment** you want to charge now. --- ![Use Price to enter the partial amount, then create the separate invoice for the remaining balance as described below.](https://support.tuiopay.com/hs-fs/hubfs/invoice-edit-fields-2026-11-09.jpg?width=670&name=invoice-edit-fields-2026-11-09.jpg) *Use Price to enter the partial amount, then create the separate invoice for the remaining balance as described below.* #### Step 3 – Create an Invoice for the Remaining Balance 1. From the same invoice, click the **3 dots** again. 2. Choose **Duplicate**. 3. Edit the duplicated invoice to set the Price as the **remaining balance** from the original total. --- #### Step 4 – Process the Partial Payment 1. Click the **3 dots** to the right of the invoice with the partial payment amount. 2. Select Pay invoice. 3. Choose **Process linked payment method** and review the amount and method before selecting Pay. Check the transaction result before trying again. 1. If no payment method is currently linked, please follow [these steps](https://support.tuiopay.com/how-to-add-and-link-payment-methods-for-your-parents?hsLang=en) to add one. --- ### Important Notes on Overdue Invoices ### Video walkthrough The video may show earlier screens. Follow the written steps above for the current controls. 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