Use Help and feedback on the page where you need help to find relevant articles or send a request.
- Open the TUIO page related to your question.
- Expand Help and feedback, where available.
- Open Help center or one of the suggested articles for instructions.
- To send a message, choose Share feedback. The link names the page you are using.
- Under I want to, choose Request support, Report a bug, or Make a suggestion.
- Describe what you were trying to do and what happened. Include a relevant invoice, enrollment or registration ID if available.
- Use Attach files for useful images or documents, up to 10 MB in total, then select Send.
Choose the right type of message
Request support sends a question or help request to the support team. Use Report a bug for something that is not working as expected, and Make a suggestion for an improvement idea.
Include enough detail to locate the issue. Do not include passwords or full bank or card details. You can also email support@tuiopay.com.
Help us investigate
Include the organization name, the affected record ID, the steps you followed, and what you expected to happen. A screenshot of the relevant control or error can help. TUIO support can help with technical questions about using the platform.
School support request example
The TUIO Academy demo below shows Request support selected. Describe the issue and attach relevant files before sending your own request.
