---
title: Why the Invoice is Showing 'Returned' and 'Deposited'
description: Explainer on the invoice status and icon information for Returned invoices.
---

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October 21, 2026

# Why the Invoice is Showing 'Returned' and 'Deposited'

An invoice can show **Returned** and a **Deposited** checkmark because these indicators describe different parts of its payment history.

- **Returned** means the bank-account payment was not completed successfully.
- The **Deposited** checkmark records a deposit associated with the invoice. It does not override a later return or confirm that the invoice is currently paid.

### Check the payment history

1. Open the invoice and review its current status and balance.
2. Select **Transactions** and open the relevant payment to review its status and any available failure or return details.
3. Resolve the reported cause before arranging another payment. Confirm that no other payment is already in progress.

For help interpreting the failure details, see [How to Diagnose a Failed Payment](https://support.tuiopay.com/r.-how-to-view-transaction-details-and-diagnose-failed-payments?hsLang=en). If the deposit or reversal does not match your records, contact TUIO support with the invoice and transaction numbers.

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