Skip to content
English
Contact support
  • There are no suggestions because the search field is empty.

🆕TUIO 2025.08.3 – What’s New

New in-app help, enhanced text messaging controls, and a cleaner navigation experience

🏫 Organization Experience

Donation Receipts

  • Donation invoices can now be downloaded only when paid or refunded, preventing premature access.

  • Receipt dates now reflect the actual donation paid date instead of the pledge/issue date.

Updated Navigation & Menu Changes

  • “My Account” moved to top-right:

    Users can now access their account settings and sign-out from the top-right corner of the app.

  • Conversations relocated:

    The Conversations system is now part of the Communications menu and appears as the email icon in the top-right navigation.

    On mobile, this is grouped under My Account.

  • New in-app help access:

    A Help icon (question mark) is now available in the top-right corner.

    • Organization admins can choose between the Organization or Parent help portal.

    • Parents are automatically redirected to the Parent Help Portal in a new tab.

    • On mobile, this option also appears under My Account.

  • App Call-Out (Feature Highlights):

    TUIO may periodically show an App Call-Out button to highlight new features or announcements.

    • Only organization administrators can view the call-out.

    • On mobile devices, this also appears in My Account.

Text Messaging

Enabling Text Messaging

Organizations may now enable text messaging through either:

  • Organization Profile › Text Messaging (enable + accept rate), or

  • Communications › Conversation › Enable Text Messaging

Only full organization administrators can enable the feature.

Sending Text Messages

Once enabled:

  • Administrators with Conversation Write permission can choose to send messages via SMS using the new checkbox under the message input field.

  • When selected, TUIO displays:

    • Number of recipients

    • Number of SMS segments per recipient

Important details:

  • Only parents with valid phone numbers receive texts.

  • Admins and senders do not yet receive copies of SMS messages.

  • SMS delivery is not guaranteed.

  • Attempted sends are billed, not delivered messages.

  • Attachments are not supported for SMS delivery.

 

Billing & Rates

  • SMS usage is added to the organization’s monthly volume of attempted messages.

  • Fees are billed on the 1st of each month for the previous month.

  • Charges include:

    • Basic monthly rate (always charged), and

    • Per-text rate Ă— total messages attempted

  • The Responsible Person receives the SMS invoice.

  • SMS rates are rounded up to the nearest cent.

  • Disabling the feature does not cancel fees already accrued.

Access Restrictions:

  • Organization users without Conversation Write cannot use SMS messaging.

  • Some interface improvements were also made to the Conversations view.

 

Need Help?
If you have questions about this release or notice unexpected behavior, please contact support@tuiopay.com.