---
title: 🆕TUIO 2026.11.1 - What's New
description: "Explore TUIO 2026.11.1: guest donations, invoice voiding, a payment plan and discount wizard, matching Collections totals, GL code checks, and bug fixes."
---

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1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en)
2. [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en)
3. [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases)

November 9, 2026

# 🆕TUIO 2026.11.1 - What's New

## Donors can now give without creating an account, unpaid invoices can be voided instead of deleted, and Set payment plan & discount is now a step by step wizard.

### General

#### Disabled checkboxes are easier to spot

- A checkbox you cannot tick now has a light grey fill, so you can tell at a glance which boxes are available before you click. This applies everywhere in TUIO.

#### A cleaner billing address on new payment methods

- When you add a new credit card or bank account, the billing address now starts empty instead of copying your account address, so the card's own billing address is what gets saved.
- The account address no longer shows a *Location name* field.

### Parent Experience

#### Give without creating an account

- Donors can now give by card without signing up or signing in. *Donation selection* asks where to send the receipt, and anyone without a TUIO account completes the donation as a guest, once or monthly.
- After donating, a guest can set a password on the *Done* page to keep a TUIO account. Donors who already have an account are asked to sign in, as before.
- If a payment fails, a *Payment failed* message appears over *Complete donation* and the donor can try again with another card. The retry pays the same donation, so nothing is created twice.
- A monthly donation now shows as *Pending* until its first payment succeeds, then *Ongoing*.
- For organizations: donors who only give now have their own *Donations \> Donors* tab, with a donor profile, an *Account* filter and *Export*, instead of appearing on *Parents*. Every parent profile also gains a *Donations* tab. To end a guest's monthly donation, the donor contacts you and you end it from the donation.

#### Bug Fixes

- Fixed the receipt attached to the donation confirmation email saying that a paid donation had been refunded.
- Fixed *Approve* failing on an invoice you had declined. You can now approve it again and it moves to *Pending payment*.

### Organization Experience

#### Void an invoice you will not collect

- You can now void an unpaid invoice from the invoice details page or the row menu on *Invoices* and *Donations*. A voided invoice stays on the parent profile and in your invoice list, but it is never charged, never overdue and no longer counts as money owed.
- *Void* is offered on *Returned* and *Chargedback* invoices, and on other unpaid invoices whose charge was returned or failed with a fee. Other unpaid invoices offer *Delete* instead, so each invoice shows one or the other.
- Voiding returns any credit on the invoice to the parent's credit balance and tells you how much. A void is final and cannot be undone.
- Parents do not see voided invoices, and voided invoices are left out of *Aging receivables*, balance statements, overdue reminders and *Show only overdue invoices*.
- You need *Invoice & Transaction* write access to void an invoice, or *Donation* write access for a donation.

#### Set payment plan & discount is now a step by step wizard

- *Set payment plan & discount* now walks you through five steps: *Plan*, *Discounts*, *Order*, *Review* and *Result*.
- Instead of hiding the action, the wizard lists any enrollment it cannot update and says why. A selection across programs asks which program to use.
- Picking a plan shows the invoices it will create, and the *Order* and *Review* steps show what each discount takes off before you save.
- The *Result* step names how many enrollments were updated and which were skipped, and you choose whether to notify parents there.

#### Collections report totals now agree

- On *Collections*, the *By payment method* and *By program* tables now count the same transactions as the *Fee breakdown*, so all three totals match. Declined payments that still carried a fee are now included.
- *By program* counts registration fees under their program and adds a *Donations* row. Each *Count* link opens a transaction list that matches it row for row, using a new *Failed with fee* status.

#### Choose who is added to new conversations

- A single *Added to new conversations* list in *Profile \> Notification settings* replaces the per administrator setting. Everyone who had the old setting on has been carried over.
- If no one on the list is still on your staff, the person responsible for fee billing is added, so a parent's message always reaches someone.

#### Duplicate GL codes are blocked

- An organization can no longer have two active GL accounts with the same code. Creating, editing or restoring one with a code already in use shows a message under *Code*.

#### Bug Fixes

- Fixed an invoice staying *Payment failed* after a successful payment when a credit was scheduled on it. It now moves on so the credit applies and the invoice is paid.
- Fixed a credit scheduled on a part paid invoice ignoring what had already been paid, which could overpay the invoice.
- Fixed a new credit staying on *No* for *Receipt new transactions* after picking a credit type that is tax receiptable by default. It now follows the credit type.
- Fixed an imported credit's *Amount* and *Description* looking editable on the credit dialog.
- The credit import results email now shows each invoice's description beside its number.
- Fixed *Allow discounts on upfront payments* in *Edit payments* never saving, the *Upfront/deposit* GL accounts staying editable when the *GL accounts* box was unticked, and a stray *Price* label on service fee programs.
- Fixed *Cancel* on *Edit GL account* leaving the unsaved code on the list.
- Fixed the invoice *Audits* tab leaving out changes to discount GL accounts.
- Fixed *Parent fields*, *Student fields* and *Enrollment fields* showing *Content* and *Heading* apart from the other field types. They now sit in one alphabetical grid.
- *Add invoice* now lists only the organizations where you can create invoices.
- Fixed duplicating a class bringing back a cancelled one off session as scheduled.
- Fixed the time zone shown after a time in *Attendance* following today's date instead of the event's, which showed EST on summer events and EDT on winter ones.

**Need Help?**

If you have questions about this release or notice unexpected behavior, please contact [support@tuiopay.com](mailto:support@tuiopay.com).

- [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content)

    - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure)
    - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans)
    - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments)
    - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)
    - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising)
- [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content)

    - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management)
    - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms)
    - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management)
- [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content)

    - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management)
    - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications)
- [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en)
- [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en)
- [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content)

    - [🚀 Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap)
    - [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases)
- [Integrations](https://support.tuiopay.com/integrations?hsLang=en)

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