🆕TUIO 2026.9.2 - What's New

General

Tell us what you need, and attach files

• The feedback dialog behind every Share feedback link now asks whether you want to Make a suggestion, Request support or Report a bug.
• A support request goes straight to our support team, and you receive a copy.
• You can attach images and documents, up to 10 MB in total, so a screenshot can show exactly what you mean.

Bug Fixes

• Fixed a list that failed to load leaving its previous results on screen as though they were the answer. It now clears and tells you there was a problem loading it.
• Fixed the organization options in the Start conversation dialog being too narrow to read.

Parent Experience

A simpler Options menu on your invoices

• The Options menu on an invoice card now offers only Pay now, Approve, Decline and Download PDF. The enrollment, student, transactions and payment method are all linked from the invoice details page.

Bug Fixes

• Fixed the Invoice link on Transactions taking you away instead of opening your invoice. A donation payment now opens the donation.

Organization Experience

Help and feedback on every page

• Every main page now opens with a one-line description of what it is for. Select Help and feedback to see a link to share feedback on that page, the Help center and the support articles that cover it.
• Pages with tabs, such as Invoices, Forms and Reports, have help for each tab.
• Attendance no longer carries a Beta label in the side navigation.

Update GL accounts from the bulk menu

• On Invoices, both GL account updates now sit in the bulk menu as Update GL accounts of selected and Update GL accounts of filtered, each showing how many invoices it will change.
• When the filtered invoices use different GL accounts, the dialog now says Multiple GL accounts instead of showing an empty field that looked like none was set.

Aging receivables says overdue, and exports more detail

• The report now says overdue rather than outstanding, including the All overdue period, the Total overdue tile and page 2 of the balance statement. Your saved filters and links keep working.
• The Amount column is now Balance, and Total owed is now Balance owed. The figures have not changed.
• The By invoice CSV now has one row per invoice item, so an invoice covering several students gives one row each, with new parent, student, custom identifier and enrollment columns. The By parent CSV adds the parent ID and phone. If a spreadsheet reads either file by column, check it after this release.

Collections and Processor activity report the days you pick

• Both reports now include your selected To day and read every day in Eastern time, wherever you are. Before this, a browser in a time zone east of Eastern could pull in the day before your range.
• On Collections, the View transactions links now match the report on screen until you press Generate again, and the In progress link lists every transaction the card counts.
• Processor activity now shows chargebacks under Chargebacks and their reversals under Chargeback reversals, linked to the TUIO transaction, instead of as a return with no transactions.

Filter invoices by when a payment completed

• Invoices has a new Transaction completed date filter, next to Transaction initiated date.

Enrollment actions in one Options menu

• An enrollment's Details page now ends with Save and Options. Options offers the same actions as the enrollment's menu on the Enrollments list, so you can update the enrollment, remove its payment plan or place the student in a class without going back to the list.
• The Status field has been removed from the page. Archive, unarchive or delete an enrollment from Options instead, so Save only ever saves your changes. A deleted enrollment can be brought back with Restore.
• On the Enrollments list, Show archived and Show deleted are replaced by one Status filter, which shows Active and Pending enrollments until you choose otherwise.

Forms go to the parent who enrolled

• A form now goes to the parent on each targeted enrollment, one for each enrolled student when the form asks about a student. The form's Details page tells you who will receive it.
• A parent no longer receives a form for a child they did not enroll, and a parent added after the first send receives the form the next time it is sent.

Edit or duplicate a custom field in one step

• A custom field's menu in the form editor now offers Edit and Duplicate directly, instead of a chooser with an Ok button. Duplicate asks for the new label.
• A field shared with other forms now warns you in the editor itself.

Duplicate a custom accounting export into another organization

• Duplicate on a custom export template now opens a dialog where you can rename the copy, adjust it, and create it in another organization you manage. Before this it was copied instantly with no message.

Credit allocations have their own tab

• A saved credit now opens with General, Allocations and Audits tabs, so the allocations list is no longer cut off on a phone.

Attendance catches up with late placements

• Adding a student to a class after its sessions have started now adds them to the past sessions too, and moving a class's start earlier creates the sessions it skipped.

Staff only conversations stay staff only

• A team member who can only read conversations now sees a staff only conversation the way a parent does, without participant changes or other parents' messages.

Bug Fixes

• Fixed GL account updates not carrying through to payments correctly: the filtered update left payments on their old GL accounts, changing Transaction debit did not move the bank account on transaction fee lines, and an update could add lines for charges a payment never carried. Running the filtered update again brings payments it missed into line.
• Fixed Update GL accounts of filtered timing out on a keyword search, and leaving the transaction fee fields empty when some of the payments carry no fee.
• Fixed saving Edit invoice re-pricing a paid invoice at today's fee rates, which could leave it showing a balance owing. Changing only GL accounts now leaves the invoice's amounts alone. The Invoice credit column of its discounts also showed the debit GL account, and now shows the credit one.
• Fixed GL accounts chosen in a payment plan's Edit payment dialog being lost unless the payment plan was saved as well.
• Fixed the accounting export showing a leftover GL account on the Parent service fee line of an invoice with a payment method discount. The line keeps its amount with the accounts left blank.
• Fixed the Program default GL accounts dialog offering GL accounts that would never be used when your organization's default GL accounts are not set up. It now tells you what is missing.
• Fixed a discounted invoice no longer showing After $X discount under its amount, on Invoices and on parents' invoice cards, and a refunded invoice no longer showing Refunded.
• Fixed the Payment plan filter on Invoices and Enrollments failing when no organization was selected.
• Fixed Cancel on the payment method reminder confirmation still sending the reminder.
• Fixed a conversation showing every message twice after using Show deleted, deleting a message or receiving one.
• Fixed a role with Classes write but no Organization permission being refused when editing a class's attendance settings.
• Fixed a custom Heading field going blank when selected in the form editor.
• Fixed several layout issues: section headings on a registration form's Details and a program's Registration tab, spacing in the GL account dialogs, an unnecessary scrollbar on Edit discount, and empty space beside a credit's Audits.
• Fixed the side navigation not scrolling to show an organization's options once opened.

Need Help?

If you have questions about this release or notice unexpected behavior, please contact support@tuiopay.com.