---
title: Why is the Invoice 'Pending Approval' Status?
description: Explanation of the Pending Approval invoice status, and associated procedure.
---

[Skip to content](https://support.tuiopay.com/why-is-the-invoice-pending-approval-status#main-content)

English

Show submenu for translations

[![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact support](mailto:support@tuiopay.com)

[Contact support](mailto:support@tuiopay.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en)
2. [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en)
3. [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)

October 21, 2026

# Why is the Invoice 'Pending Approval' Status?

After you Edit or Add an invoice on a student's payment plan you may notice the invoice status update to Pending Approval. When an invoice is added to an existing payment plan, or an invoice is edited to change the due date or increase the amount due, the invoice updates to Pending Approval status.

**Who approves the invoice(s)?**

Parents are notified to review the invoice change. If automatic approval is configured, the review period follows the organization's Automatic approval setting in Billing settings. Check that setting rather than assuming every organization uses five days.

If a parent has difficulty approving an invoice from their portal you can provide [these instructions](https://parentsupport.tuiopay.com/how-to-approve-a-pending-approval-invoice?hsLang=en).

- [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content)

    - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure)
    - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans)
    - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments)
    - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices)
    - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising)
- [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content)

    - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management)
    - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms)
    - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management)
- [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content)

    - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management)
    - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications)
- [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en)
- [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en)
- [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content)

    - [🚀 Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap)
    - [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases)
- [Integrations](https://support.tuiopay.com/integrations?hsLang=en)

Copyright © 2026, TUIO