Determine Why and be Automatically Notified of Failed Payments
While we, at TUIO, take care of resolving your failed payments directly with parents, you are still able to get yourself set up with a report notifying you of any such failed payment. Just be aware that by the time you receive or review the report, the payment may have been resolved. The most up-to-date information can be found on our TUIO account directly or by verifying on the payment processor backend that there is not a more recent, successful transaction.
With that being said, here is a guide to get set up for these reports.
Get Set Up for Automated Failed Payments Reports
Log in to your the payment processor backend account, and click Reports > Scheduled Reports > Add
On the next page, pick Daily Direct Debit Returns for a report on failed bank account transactions, or Daily Failed Credit Card Transactions for a report on failed credit card transactions.
Give your report a name, pick a frequency and period, check Include Headers and finally click Add to add the email address(es) you would like the report to go to.
Hit Save when you're done.
To See Why a Payment Has Failed Directly from the TUIO app:
First, find the invoice you would like to view. Go to the Invoices tab and, from the dropdown menus, select Search > Status > Payment Failed.
From there, select the invoice in question, and click on the Transactions tab.
From here, click on the failed transaction Number.
Selecting the transaction number as shown above will bring up the transaction details. Below you can see the error message is highlighted. This will tell you exactly why a payment has failed: it could be anything from incorrect card details to insufficient funds.
