Skip to content
English
Contact support
  • There are no suggestions because the search field is empty.

How to Archive, Delete and Restore Student Enrollments

This video walks you through the key points — it’s the best way to understand everything in just a couple of minutes.

 

 

Further Reading

Removing a Student in TUIO

TUIO provides two options for removing students from your system: Archiving or Deleting. The appropriate action depends on whether the student has any associated invoices, and whether those invoices need to be retained.

Archiving Students

If a student has left or changed programs, archiving is the recommended option.

Archiving a student enrollment helps keep your Enrollments tab up to date and tidy—for both administrators and parents. However, before archiving, you must address any outstanding (unpaid) invoices.

Before Archiving:

  1. Review and delete any invoices that are safe to remove.

  2. If invoices should be paid, use the Remind Parent feature or follow up directly.

  3. Once all open invoices are handled, proceed to archive.

How to Archive:

  • Go to the Enrollments tab.

  • Click the three-dot menu next to the student’s enrollment.

  • Select Archive.

  • Confirm deletion of any unpaid invoices.

Bulk Archiving:

You can archive multiple students at once:

  1. In the Enrollments tab, use the checkboxes to select the students you wish to archive.

  2. Click the Actions button that appears above the list.

  3. Select Archive.

  4. You’ll be prompted to delete any outstanding invoices before proceeding.

Note: Paid invoices are not deleted when archiving. They are retained for your records.

Deleting Enrollments

You should only delete a student's enrollment when there are no invoices associated with it.

Deletion removes the student's enrollment. If any invoices are marked as Paid, deletion is not possible—archive the student instead to retain those records.

Bulk Deletion:

To delete multiple students:

  1. Select students using the checkboxes in the Enrollments tab.

  2. Click Actions > Delete.

When to Delete:

A typical case is when a student enrolls but withdraws before making any payments on TUIO.

Restoring a Student's Enrollment

To restore an archived or deleted enrollment:

  1. Click Filters.

  2. Check Show Archived and Show Deleted.

  3. Locate the student, click the three-dot menu, and select Unarchive.