This video walks you through the key points — it’s the best way to understand everything in just a handful of minutes.
Sometimes parents may overlook setting up their payment method in TUIO. As an admin, you can assist by adding the payment method on their behalf and linking it to their enrollment.
Step 1: Add the Parent’s Payment Method
-
Go to the Parents tab and locate the parent using the search bar.
-
Click on the parent’s name to open their profile, then navigate to the Payment Methods tab.
-
Click Add Payment Method.
A pop-up will appear asking you to activate the parent’s account. -
Check both boxes and click Activate Account to proceed.
⚠️ If you do not see the “Add Payment Method” button, please contact support@tuiopay.com for assistance.
-
Once the account is activated, you’ll be able to enter the payment method.
Be sure to select the correct currency for your school.
Step 2: Link the Payment Method to an Enrollment
-
Go to the Enrollments tab and search for the student by first or last name.
-
Click on the student’s enrollment to open it.
-
Click the Change button next to the payment method.
-
Select the newly added payment method and click Save.
The payment method is now linked to the enrollment. Future payments will be automatically processed on their due dates.
💡 Tip: You can also manually process payments at any time. Click here to learn how.