This video shows an earlier interface. Use the written steps below for current requirements.
Sometimes parents may overlook setting up their payment method in TUIO. As an admin, you can assist by adding the payment method on their behalf and linking it to their enrollment.
Step 1: Add the Parent’s Payment Method
- Go to the Parents tab and locate the parent using the search bar.
- Click on the parent’s name to open their profile, then navigate to the Payment Methods tab.
- Click Add Payment Method.
If the parent’s account requires activation, a dialog asks you to activate it. - Verify the parent’s email address and acknowledge that the parent will receive normal system emails, including enrollment and invoice messages. Only select these checks when they are accurate, then choose Activate account. These school-side checks are separate from the parent’s terms-of-service acceptance.
⚠️ If you do not see the “Add Payment Method” button, please contact support@tuiopay.com for assistance.
- Once the account is activated, you’ll be able to enter the payment method.
Be sure to select the correct currency for your school.
Step 2: Link the Payment Method to an Enrollment
- Go to the Enrollments tab and search for the student by first or last name.
- Click on the student’s enrollment to open it.
- Click the Change button next to the payment method.
- Select the newly added payment method and click Save.
The payment method is now linked to the enrollment. Review the enrollment’s payment setup and confirmation state. Saving a payment method alone does not confirm every enrollment or settle an existing invoice.
💡 Tip: For an invoice that is eligible for manual payment, you can use the manual payment workflow. Click here to learn how.
Terms and bank details
Parent sign-up and activation require the I agree to the terms of service checkbox. Opening the terms link does not select it.
When adding a bank account, enter the Account holder name and bank details exactly as provided by the account holder or bank. Review the required pre-authorized debit terms, which depend on the currency. Do not guess or add digits to an account number to make it fit.
For the parent workflow, see How to Set Up Payment. Check an invoice’s current status before making a separate manual payment. A payment in progress should not be submitted again.
School-side activation checks
The screenshot shows the two account activation acknowledgments.
