--- title: Parent Portal Guide for TUIO Admins description: "Parent Portal Guide: Activation, Payments, Forms and more" --- [Skip to content](https://support.tuiopay.com/parent-portal-guide#main-content) English Show submenu for translations [![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](mailto:support@tuiopay.com) [Contact support](mailto:support@tuiopay.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en) 2. [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en) 3. [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management) October 26, 2026 # Parent Portal Guide for TUIO Admins Understanding the steps parents follow to activate their account, set up payments, and submit forms is essential to helping them onboard successfully, ensuring timely payments, and addressing common questions. --- #### **Parent Welcome Video** We recommend sharing our [Parent Welcome Video](https://parentsupport.tuiopay.com/parent-welcome-video-new?hsLang=en) with new families. The video provides an introductory tour. Its layout may differ from the current portal; use the written instructions below for current payment actions. As an admin, you can also view the parent experience at any time. From your dashboard, click the **three dots** to the right of *Organization Experience* and select **Switch to Parent Experience**. This allows you to: - Explore the available tabs parents see - Test the system as a parent (e.g., enrollments, registrations, and invoices) --- #### **Account Activation** New parents invited to an enrollment must [activate their account](https://parentsupport.tuiopay.com/1.-how-to-activate-tuio-account?hsLang=en) through the link in their invitation email. - Parents **cannot sign in or access invoices** until activation is complete. - If a parent canโ€™t locate their activation email, you can [send a new invitation](https://support.tuiopay.com/b.-how-to-resend-the-activation-email-to-a-parent?hsLang=en). --- ### Payment setup and one-off payments Help parents distinguish three actions: - **Save a payment method:** adding a card or bank account makes it available, but saving alone does not pay an invoice or assign it to future enrollment payments. - **Confirm an enrollment:** parents [set up payment from Enrollments](https://parentsupport.tuiopay.com/2.-how-to-set-up-payment?hsLang=en) and confirm the method for eligible current and future automatic payments. - Pay an invoice: parents can use Pay now on an eligible invoice. If the enrollment has no payment method, they must first assign a card or bank account. Pay them now starts payment of the past-due invoices shown; Don't pay them now leaves eligible invoices for the overnight payment run. With a method assigned, the parent can review an individual invoice and choose another available card or bank account for that payment. Check the payment result before advising another attempt. Parents can also open **Payment methods \> Assign payment methods** to review the method, balance and amount due for each enrollment. **View breakdown** opens the supporting invoices. A preselected method still requires **Save**. Saving can start eligible due or overdue payments, so parents should review the payment information first. The full enrollment page uses its own confirmation controls. Registration payment setup remains available during registration and from the registration record. Parents can also [change an enrollment payment method](https://parentsupport.tuiopay.com/5.-how-to-change-your-payment-method-for-a-program?hsLang=en). If setup is incomplete, schools can [send a setup reminder](https://support.tuiopay.com/how-to-remind-parents-to-set-up-payment?hsLang=en) or use the [staff payment-method workflow](https://support.tuiopay.com/how-to-add-and-link-payment-methods-for-your-parents?hsLang=en). --- #### **Account Information** From the **Account settings in the profile menu tab**, parents can: - [Change their account email](https://parentsupport.tuiopay.com/how-do-i-change-my-account-details?hsLang=en) - [Update their verification method](https://parentsupport.tuiopay.com/2fa-how-to-manage-account?hsLang=en) --- #### **Failed Payments** Check the invoice and transaction status before advising a retry. A bank payment that is still processing should not be submitted again. For an unpaid invoice, parents can use **Pay now** when available, or complete eligible enrollment payment setup. Follow the [past-due payment guide](https://parentsupport.tuiopay.com/how-to-take-care-of-a-past-due-payment?hsLang=en). An on-hold invoice cannot be paid through parent Pay now. --- #### **Invoices** Parents can view details of any charge by [visiting the Invoices tab](https://parentsupport.tuiopay.com/how-to-view-or-download-an-invoice?hsLang=en) in their portal. --- #### **Forms** If forms are assigned directly to the parent, they will [appear under the Forms tab](https://parentsupport.tuiopay.com/how-to-submit-pending-forms?hsLang=en) in the **To Do** section. --- #### **Donations** If enabled by your organization, parents can make donations at any time through the **Donations tab** in their portal. ### Current parent tools Invoice cards provide an **Options** menu with available actions, including **Download PDF**, **Pay now**, **Approve** or **Decline** as applicable. The invoice guide explains filters and downloads. - [Tax receipts and payment statements](https://parentsupport.tuiopay.com/how-to-download-a-tax-receipt-or-payment-statement?hsLang=en): download documents the school has made available. - [Schedule](https://parentsupport.tuiopay.com/how-to-view-your-childs-schedule?hsLang=en): view available class events. - [Communications](https://parentsupport.tuiopay.com/how-to-read-and-reply-to-school-messages?hsLang=en): read school messages and reply when allowed. - [Help and feedback](https://parentsupport.tuiopay.com/how-to-request-support-or-share-feedback-in-tuio?hsLang=en): request support, report a bug or make a suggestion. - [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content) - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure) - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans) - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments) - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising) - [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content) - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management) - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms) - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management) - [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content) - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management) - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications) - [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en) - [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en) - [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content) - [๐Ÿš€ Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap) - [๐Ÿ†• Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases) - [Integrations](https://support.tuiopay.com/integrations?hsLang=en) Copyright ยฉ 2026, TUIO