--- title: Parent Portal Guide for TUIO Admins description: "Parent Portal Guide: Activation, Payments, Forms and more" --- [Skip to content](https://support.tuiopay.com/parent-portal-guide#main-content) English Show submenu for translations [![TUIO-logo-cmyk.png](https://support.tuiopay.com/hs-fs/hubfs/TUIO-logo-social-type-400x400-rgb.png?width=125&height=125&name=TUIO-logo-social-type-400x400-rgb.png)](https://support.tuiopay.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact support](mailto:support@tuiopay.com) [Contact support](mailto:support@tuiopay.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Support for TUIO Admins](https://support.tuiopay.com/?hsLang=en) 2. [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en) 3. [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management) September 18, 2025 # Parent Portal Guide for TUIO Admins Understanding the steps parents follow to activate their account, set up payments, and submit forms is essential to helping them onboard successfully, ensuring timely payments, and addressing common questions. --- #### **Parent Welcome Video** We recommend sharing our [Parent Welcome Video](https://parentsupport.tuiopay.com/parent-welcome-video-new?hsLang=en) with new families. This video walks parents through the setup process step by step and provides a tour of the parent portal. As an admin, you can also view the parent experience at any time. From your dashboard, click the **three dots** to the right of *Organization Experience* and select **Switch to Parent Experience**. This allows you to: - Explore the available tabs parents see - Test the system as a parent (e.g., enrollments, registrations, and invoices) --- #### **Account Activation** New parents invited to an enrollment must [activate their account](https://parentsupport.tuiopay.com/1.-how-to-activate-tuio-account?hsLang=en) through the link in their invitation email. - Parents **cannot sign in or access invoices** until activation is complete. - If a parent can’t locate their activation email, you can [send a new invitation](https://support.tuiopay.com/b.-how-to-resend-the-activation-email-to-a-parent?hsLang=en). --- #### **Payment Setup** Payment setup is a key onboarding step. Here’s how it works: - Parents are prompted to [set up payment](https://parentsupport.tuiopay.com/2.-how-to-set-up-payment?hsLang=en) from the **Enrollments tab**, confirming automated payment for both current and future invoices. - Parents **cannot set up payment from the Invoices tab**. - For **registration invoices**, payment must be set up during registration or [later from the Registrations tab](https://parentsupport.tuiopay.com/how-do-i-pay-a-registration-fee-invoice?hsLang=en). - Adding a payment method from the **Payment Methods tab** alone does **not** confirm payment for invoices. If parents do this without linking it to their enrollment, their invoices will remain unpaid. - In these cases, you can [send them a reminder](https://support.tuiopay.com/how-to-remind-parents-to-set-up-payment?hsLang=en) or [link the payment method on their behalf](https://support.tuiopay.com/how-to-add-and-link-payment-methods-for-your-parents?hsLang=en). - Parents may [change their payment method](https://parentsupport.tuiopay.com/5.-how-to-change-your-payment-method-for-a-program?hsLang=en) on an enrollment at any time. --- #### **Account Information** From the **My Account tab**, parents can: - [Change their account email](https://parentsupport.tuiopay.com/how-do-i-change-my-account-details?hsLang=en) - [Update their verification method](https://parentsupport.tuiopay.com/2fa-how-to-manage-account?hsLang=en) --- #### **Failed Payments** If a payment fails, parents need to [click Confirm on the associated enrollment](https://parentsupport.tuiopay.com/how-to-take-care-of-a-past-due-payment?hsLang=en) to reprocess it. --- #### **Invoices** Parents can view details of any charge by [visiting the Invoices tab](https://parentsupport.tuiopay.com/how-to-view-or-download-an-invoice?hsLang=en) in their portal. --- #### **Forms** If forms are assigned directly to the parent, they will [appear under the Forms tab](https://parentsupport.tuiopay.com/how-to-submit-pending-forms?hsLang=en) in the **To Do** section. --- #### **Donations** If enabled by your organization, parents can make donations at any time through the **Donations tab** in their portal. - [Billing & Payments](https://support.tuiopay.com/billing-payments?hsLang=en#main-content) - [Overview & Structure](https://support.tuiopay.com/billing-payments?hsLang=en#overview-structure) - [Programs & Payment Plans](https://support.tuiopay.com/billing-payments?hsLang=en#programs-payment-plans) - [Students & Enrollments](https://support.tuiopay.com/billing-payments?hsLang=en#students-enrollments) - [Invoices](https://support.tuiopay.com/billing-payments?hsLang=en#invoices) - [Donations & Fundraising](https://support.tuiopay.com/billing-payments?hsLang=en#donations-fundraising) - [Forms, Attendance, Class & Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#main-content) - [Student Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#student-management) - [Registration & Non-Registration Forms](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#registration-non-registration-forms) - [Attendance & Class Management](https://support.tuiopay.com/forms-attendance-class-student-management?hsLang=en#attendance-class-management) - [Parent Management & Communications](https://support.tuiopay.com/parent-management-communications?hsLang=en#main-content) - [Parent Management](https://support.tuiopay.com/parent-management-communications?hsLang=en#parent-management) - [Communications & Notifications](https://support.tuiopay.com/parent-management-communications?hsLang=en#communications-notifications) - [Reports, Exports & Reconciliation](https://support.tuiopay.com/reports-exports-reconciliation?hsLang=en) - [Platform Management & Settings](https://support.tuiopay.com/platform-management-settings?hsLang=en) - [Software Releases & Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#main-content) - [🚀 Future Roadmap](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#future-roadmap) - [🆕 Software Releases](https://support.tuiopay.com/software-releases-future-roadmap?hsLang=en#software-releases) - [Integrations](https://support.tuiopay.com/integrations?hsLang=en) Copyright © 2025, TUIO